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ShulCloud FAQ

 

Please read our Frequently Asked Questions below to learn more about ShulCloud. 
Please note that the preferred internet browser for ShulCloud is Google Chrome. 

Once you are logged in, you'll be able to access our Zoom Passwords page.

1)  I have not signed in before, how do I obtain a login?

Please click on the following link: https://www.bethelphoenix.com/member/profile?display=edit#personal

Or, contact the Beth El office at info@bethelphoenix.com or (602) 944-3359 to have a link emailed to you.


2)  How do I change my password?

 - Sign in

 - Under "My Account" click on "Change My Password"

 - Type a password in the "New Password" and "Confirm Password" fields

(Passwords should be at least 8 characters long and contain a combination of upper and lower case letters and at least one number and special character.)

 - Click "Change Password" at the bottom of the screen


3)  How do I change the email address I use to sign in?

 - Sign in

 - Under "My Account" click on "My Profile"

-  In the lower right, click on the button that says "View and edit your profile"

 - Type in a new email address in the "Login Email" field

 -  Click "Save Changes to Person" at the bottom of the screen


4)  I forgot my password and cannot sign in, what should I do?

 - Click on the link below. (Passwords should be at least 8 characters long and contain a combination of upper and lower case letters and at least one number and special character.)

https://www.bethelphoenix.com/member/profile?display=edit#personal

 - Change my password


5)  What can I do with ShulCloud?

 -  View the history of your financial transactions online

 -  Pay your account balance online by eCheck or credit card

 -  Update information for you and your family members

-  Make donations

-  View the virtual membership directory

-  Register for classes, events and make the payments online


6)  Do I now have to make all payments online? Can I still pay by check?

You can always pay by check. However,  the most efficient way to make payments or donations is now through your ShulCloud account.  If you feel uncomfortable paying online, you can always send a check to the office. If you have any questions about payment options, please contact our Controller, Nina Zamoshkin, at (602) 944-3359 ext. 111 or nzamoshkin@bethelphoenix.com.


7)  Can I make automatic monthly payments? 

You can make automatic payments with a credit card. Here’s how you to it:

 -  Sign in

 -  Under "My Account," scroll down to "Financials" and then select "Pay My Bill"

 -  Click "for account balance" and then select which charges you want to pay in installments by clicking the little box on the right side of each charge.

 -  The program will total the charges and you have the option to select the number of months over which to split the payment in the dropdown menu next to "Pay this amount." Select the number of payments/amount that works for you.

-  Select the frequency of the payments (monthly, weekly, etc.) in the drop-down menu that pops up underneath "Pay this amount."

-  Select when you want the first payment to be withdrawn in the drop-down menu that appears underneath the frequency of payments you selected.

-  If you have any notes to add to the payment for our accounting office, please type them into the "Payment Notes" box.

 -  Click "Continue to Payment"

-  Select or enter the payment method you want to be used for these payments and then click "Confirm and Continue"


8)  Will I be charged fees for paying online?

For credit cards, you have the option of paying the processing fees as well as your payment, but it is completely your choice whether or not to do so.

Sat, December 4 2021 30 Kislev 5782